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Frequently asked questions
Short answers about ordering, payment, delivery and returns.
Ordering
- Do I have to pay before I get my order?
- No, if you choose pay on delivery. You can also pay now with M-Pesa or pay a deposit.
- Can I order on WhatsApp instead of the website?
- Yes. Message us on WhatsApp 0727383847 with the product name. We will confirm stock, price and delivery.
- How do I track my order?
- Use Track my order on the website with your order number and email, or ask us on WhatsApp.
Payment
- Can I check the item before I pay?
- Yes, if you choose pay on delivery. Check the item with the rider before you pay.
- How do I know the Paybill is really yours?
- We only ask for Paybill 880100, account 9211670018. If anyone asks for another number, call 0727383847.
Delivery
- How much is delivery?
- Delivery is a flat KES 250 countrywide.
- What if I am not at home on delivery day?
- Call or WhatsApp us on 0727383847 so we can arrange another attempt. Keep your phone on.
Returns
- What if the item is wrong or damaged?
- Tell the rider if you can, then WhatsApp us on 0727383847 with your order number and a photo. We will tell you the next step.
Products
- Are the prices on the site the prices I pay?
- Yes. The cart total at checkout, plus the flat delivery fee when it applies, is what you pay.
Still stuck? See How to order or Contact.