Return policy

1. Send a complaint within 5 days of delivery. Include pictures of the product that was delivered. Contact us on WhatsApp 0727383847 or email ww.swiftmall@gmail.com.
2. Return approval. Once your claim is validated, we will arrange for return collection.
3. Exchange / refund. Once the returned item is received, we will either refund or exchange the item according to your preference.

An order is considered correctly delivered where:

• The item matches the product description on the platform
• The item matches the images and specifications on the website
• The item is free from defects, damages, or functional issues

Correctly delivered items are generally not eligible for return because the order was fulfilled accurately. If you still wish to return such an item, Swiftmall may accept the return under these conditions:

• 10% of the item value will be charged as an order processing fee to cover Swiftmall's handling, management, packaging, and return logistics
• Refunds are processed only after the returned item has been inspected and confirmed to be in its original pristine condition
• Shipping and delivery fees are non-refundable for returns involving a change of mind, or any scenario where the item was correctly delivered

Orders cancelled by the customer for reasons not attributable to Swiftmall (including change of mind, incorrect selection, or preference-based reasons) will incur a 10% order processing fee. This fee offsets costs associated with processing the order and is deducted from the refunded amount.

This does not apply to cancellations arising from product defects, delivery errors, or other circumstances for which Swiftmall is responsible.

To be eligible for a return, the item must:

• Be unused, undamaged, and in resellable condition
• Include all original packaging, accessories, manuals, and tags
• Be returned within the applicable return window

Items that show signs of use, damage, or tampering will not qualify for a refund.

• Products altered from original condition, or opened without authorised permission
• Products with tampered or missing serial / UPC numbers
• Perishable goods (unless a valid issue is raised at delivery and confirmed by the dispatcher)
• Products damaged due to misuse
• Beauty, health and personal care products
• Jewellery, innerwear, bed sheets, lingerie and socks
• Books
• Underwear
• Adult toys
• Groceries
• Perfumes
• Cosmetics
• Hair extensions

WhatsApp 0727383847 or email ww.swiftmall@gmail.com. Send your order number, photos of what you received, and a short description of the issue.

Also see Delivery and Payments.